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Accept a loan offer

Follow your loan from application to the last repayment, read the offer letter, accept or reject the offer, and cancel an application you no longer need.

For every employeeUpdated 4 Nov 2026

Before you start

  • Apply for a loanYou need a loan application first.
  • Set up loansHR sets the interest rate and repayment months of each loan type, which decide the amounts in your offer.
In this article
  1. Steps
  2. Cancel an application
  3. If something goes wrong

When management approves your loan, it becomes an offer. Nothing is paid until you accept it. This page shows how to follow your loan, answer the offer, and see your repayments.

Steps

  1. Open the loan

    In the menu on the left, select My Loan (or HR › Loan › My Loans). Find the loan and select View Details. The page is called Loan details.

    1. The status, for example Awaiting offer response, Disbursed or Fully paid.
    2. Amount, Monthly repayment, Tenure (months) and, once it's paid out, Outstanding.
    3. Approval history: when you applied, when HR and management approved (with their comments), when you accepted, when it was paid out, and when it was fully repaid.

  2. Read the offer letter

    When the status is Awaiting offer response, select View offer letter. It opens in a new tab and shows the Approved Amount, Tenure, Monthly Deduction, Repayment Start (from the payout) and a table of every monthly instalment.

    The approved amount can be lower than you asked for: HR or management may lower it when they approve.

  3. Accept or reject the offer

    • Select Accept offer. You'll see Offer accepted, and the page says You accepted this offer. HR will let you know once the money is disbursed.
    • Or select Reject offer and confirm Reject this loan offer? This cannot be undone. You'll see Offer rejected and the loan shows Offer declined.

    You can answer only once.

  4. Get paid and repay

    HR records the payout (Disburse a loan) and you get an email and a notification. The loan shows Disbursed, with the payout date and reference.

    From the month of the payout, payroll takes the Monthly amount from your salary until the loan is repaid. The last month takes only what is left. Outstanding goes down after each payroll, and the loan shows Fully paid at the end. To repay early, ask HR (Record loan repayments).

Cancel an application

While the loan is Pending HR approval, open it and select Cancel application, then confirm Cancel this loan application? This cannot be undone. You'll see Application cancelled. After HR has approved it, you can no longer cancel; reject the offer instead.

If something goes wrong

MessageWhat to do
Could not load offer letterTry again. If it keeps happening, ask HR for the letter.
Accept failed / Reject failedRefresh the page: the offer may already have been answered.
Failed to cancel applicationRefresh the page: HR may already have approved it.
Could not load this loan.Go back to My loans and open it again.